Skip to content
  • There are no suggestions because the search field is empty.

Error: “You have no items or one or more of your amounts is not associated with an item please enter an item”

This article helps Webgility Online users resolve the “You have no items or one or more of your amounts is not associated with an item please enter an item” error encountered while posting orders in Webgility Online. It explains that the issue typically occurs due to outdated or missing item data between Webgility Online and QuickBooks. The article provides guidance on verifying item mappings, updating QuickBooks item data from scratch, and saving sync settings to ensure accurate posting of orders to QuickBooks.

Overview:

Learn how to solve the order posting error “You have no items or one or more of your amounts is not associated with an item please enter an item”.

Causes of Issues:

This error generally occurs when we don’t have the data updated in Webgility Online from QuickBooks.

Steps to resolve:

  1. In Webgility Online, verify the mapping of the items in the order and ensure that the items are correctly mapped with their corresponding QuickBooks items. Review your existing mappings.

  2. Then download the latest QuickBooks items from scratch. To do this, refer to the help article Download Data from Scratch.

  3. Save all the Sync Settings.

  4. Once all the Sync Settings are saved, post the order to QuickBooks again.