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Errors View in Webgility Desktop

This article helps Webgility Desktop users understand how the Errors view in Webgility Desktop functions, why orders appear there, and how to identify and resolve the errors preventing order posting. It guides users through accessing error details in the order’s history and interpreting error messages to take appropriate corrective actions.

Overview

The Errors view in Webgility Desktop is the place where orders moves automatically as soon as they encounter any issue/error and are held until those issues are resolved. This feature helps users quickly identify and troubleshoot any problems preventing orders from processing correctly.

Reason:

There are several reasons an order would end up in the Errors view. Here are some examples:

  • The order got an error while posting to QuickBooks

  • The shipment processing encountered an error

  • Error while posting the shipment details back to the store.

How to identify what the error is:

Double-click on the order to view the order details.

Go to the History tab.

In the history section, you will find order logs showing information from when the order was imported into Webgility.

The error will be time-stamped with the error message in detail. By reviewing the error you should be able to understand and resolve the error.