Errors View in Webgility Desktop

Learn more about how to use the errors view in Webgility.

Webgility Help Center avatar
Written by Webgility Help Center
Updated over a week ago


The Errors view is where orders that have had an issue are placed until the issue is resolved.


There are several reasons an order would end up in the Errors view. Here are some examples:

  • The order cannot post to QuickBooks

  • The shipment cannot be processed

  • The online store access information has changed and the tracking information cannot be updated

To attempt to resolve the error:

  1. Double-click on the order to view the order detail.

  2. Go to the History tab.

3. In the logs area, you will find everything that has occurred with the order since it was imported into Webgility.

4. The top line will be time-stamped with the error. By viewing the error you should be able to understand what caused it.

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