Product Sync is the ability to sync one or more items within a product to match between the online store and accounting platform. It's important you have synchronization for product quantity, product price, and product cost across your systems.

You can choose to use Quickbooks data as your master data set for your product sync, or Store data as your master data set. Within Webgility, we call this your Master Catalog.

Additionally, there are 2 types of product sync settings for you to choose from:

  • Automated product sync settings

  • Manual product sync settings


Automated Sync Settings

To set up automated product sync settings, navigate to Products > Settings > Sync Settings.

1. Select your master catalog for product sync. Select either store data or Quickbooks data to use.

2. Select the fields to keep in sync. You can select one or more items: quantity, price, cost. Note: cost is not available for all store connections, it is available for BigCommerce, Shopify, Magento and Magento 2 and higher.

3. Under Automation Rules you can select more advanced automation sync settings.

4. Under Store Settings you can select either Available Quantity or On Hand Quantity to sync from QuickBooks to the store.

5. For Select which stores to sync with Webgility you can provide a custom rule for the product sync that effects the whole store or stores.

6. Under Item Settings, you can make selections more granular by product sync setting rules for quantity, price or both.

7. Use this store location selects the online store location to use for sync. Only one location can be selected.

8. InOrder settings allow you to sync or not sync quantity, price or cost, if the product is currently located in an unposted order. This works for both automated Scheduler sync and manual sync.

  • Assume the product is not InOrder when order status is allows you to select the order statuses that you wish to ignore and not sync by quantity, price or cost for unposted orders.

  • When Subtract “InOrder” quantity when syncing? is not selected it will not allow you to sync the quantity, price and cost for products located on orders that are not posted. Selecting this box will ignore the InOrder status and allow sync.

9. Enable adjustment account is available for some store connections. When transferring products to QuickBooks manually or when orders are posted, this will add an entry into QuickBooks for inventory adjustments.

10. Webgility works with QuickBooks Price Levels, Download and sync item price using price level allows you to select the price level. Only one price level can be selected for item sync. Note: Webgility does not work with QuickBooks Price Rules.

11. When Do not sync non inventory item quantity? is selected, Webgility will not sync non-inventory item quantity from QuickBooks to the online store.

12. In some instances when using Unit of Measure on products, the product quantity may show as fractions. Online stores will not allow you to sync fractions for quantity. By selecting Round off quantity values in QuickBooks? fractions are eliminated.

13. Select Set the quantity to zero if its negative in QuickBooks if you have negative quantities in QuickBooks as online stores do not allow you to sync negative quantities.

14. Items can be marked as Dropship in Webgility product list, you can also select to Ignore sync for items marked as Dropship? If you do not want the quantity to be synced on these Dropship items navigate to Products > Product Catalog > QuickBooks Products.

15. You can select if you want to Calculate and sync group item quantity based on individual items at store.

16. You can select if you want to Calculate and sync group item price based on individual items at store.

17. Use Do you want to set item quantity as 0 if not found in selected location(s) if you want to set the item quantity to 0 if not found in the selected store location.

18. Navigate to Products>Settings>Transfer Presets to define settings when syncing Group Items and Assemblies.

  • Select Get group product Quantity as individual product quantity

  • Select Get assembly product quantity as individual product quantity

Learn about additional settings for Group Items and Assembly Items here.

The Webgility Scheduler needs to be set to complete automated Sync Settings. Learn more here.

19. Turn on or off the Sync Products setting.

20. For My Master Data is you can select Quickbooks or Online Store as the master data for product sync. Master Data is the location you wish to use as the master for quantity, price and/or cost, during Sync. The drop-downs select the items you want to sync, and how often.

Manual Sync Settings

21. For manual sync settings learn more here.

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