If you're experiencing mismatches in the selling price of items between your store and QuickBooks, follow these steps for a possible solution:
Symptom:
The sales price for items in the store does not match QuickBooks.
Cause 1:
- The price could not be downloaded from QuickBooks or uploaded to the store.
Resolution:
- Download the QuickBooks and store data from scratch in Webgility following the instructions in this article.
Cause 2:
- The product ID does not match.
Resolution:
- Download the store data from scratch in Webgility by following the guidelines provided in this article.
Cause 3:
- The item is not active in the store.
Resolution:
- Download the store data from scratch in Webgility by referring to the steps outlined in this article.
Cause 4:
- There is an issue with the mapping of the affected item.
Resolution:
- Check the mapping of the item and rectify it if the item is incorrectly mapped. Follow the instructions mentioned in this help article Mapping and Remapping of Products.
If the issue is still unresolved, feel free to contact our Support team by initiating a chat.