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Amazon Settlement Report Error at Step 2 of 10 – Re-download the partially settled order

This article explains how to resolve the settlement report posting error by identifying the affected order, undoing its previous posting if necessary, and re-downloading the order with complete information before posting the settlement report again.

Summary

Webgility Desktop may show an error when posting an Amazon settlement report. The issue occurs when an order needs to be re-downloaded before the settlement report can be posted successfully.

Symptoms

You may be unable to post an Amazon settlement report and see the following:

  • The posting process stops at Step 2 of 10 – Re-download the partially settled order.
  • The settlement report cannot be posted successfully.
  • Webgility prompts you to re-download the affected order.

Error message

 When posting the settlement report to QuickBooks, you may receive: 

“Re-download the orders. If orders are already posted, undo the posting of the orders and re-download.”

 

Root cause

This error may occur when:

  • The order was downloaded and posted to QuickBooks while it was still in Pending status on Amazon.
  • The order was downloaded before all the required information was available.
  • The order needs to be re-downloaded to get the latest order information from Amazon.

Resolution

Follow the steps below to resolve the issue.

Step 1: Identify the Affected Order

  1. Open Webgility Desktop.
  2. Navigate to the Settlement/Payouts section.
  3. Select the settlement report that is showing the posting error.
  4. Click View Transactions to review the transactions included in the settlement report.
  5. Identify the order associated with the error.

Step 2: Undo the Order Posting

If the order was already posted to QuickBooks:

  1. Go to the Posted Orders or Archive tab.
  2. Search for and select the affected order.
  3. Click Undo Sync or Undo Posting.
  4. Confirm the action.

Note: Only undo the posting for the affected order(s). Do not undo unrelated orders.

Step 4: Re-download the Order

After undoing the previous posting:

  1. Re-download the affected order from Amazon.
  2. Verify that the order contains all the required information.
  3. Confirm that the order is available in Webgility and ready to post.

Step 4: Post the Settlement Report

Once the affected order has been successfully re-downloaded:

  1. Return to the settlement report.
  2. Select the report and click Post to QuickBooks.
  3. Verify that the settlement report posts successfully.

If the Issue Persists

If the error continues, click View Transactions and verify that all affected orders have been re-downloaded with complete information.

If you still need assistance, contact Webgility Support at support@webgility.com.

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