How to Ignore and restore orders in Webgility Online
Overview:
You'll learn how to manage orders efficiently by moving unwanted ones to the Ignored tab and restoring them when needed, ensuring your order management process stays organized and streamlined.
Reasons for ignoring an order:
Duplicate Orders: To prevent processing the same order more than once.
Test or Sample Orders: To exclude non-legitimate orders used for testing or sampling purposes.
Canceled Orders: To remove orders that have been canceled by the customer but still appear in the system.
Outdated or Invalid Orders: To disregard orders that are no longer relevant or contain incorrect information.
Manual Filtering: To temporarily set aside orders that need further review or action later.
Steps to ignore orders:
Navigate to the orders section: Select Sales on the left panel, then click Orders.
Search for the order: Use the search bar or filter options to locate the order you want to ignore from the New Orders or Errors tab.
Select the order: Click on the checkbox to select the order.
Ignore the order: Click on More Actions at the bottom of your screen > click on Ignore > Ok.
Confirm the action: Click on OK to confirm and ignore the order.
Steps to restore ignored orders:
Navigate to the orders section: Select Sales on the left panel, then click Orders.
Search for the order: Use the search bar or filter options to locate the order you want to restore from the Ignored tab.
Select the order: Click on the checkbox to select the order.
Restore the order: Click on Restore at the bottom of your screen.
The order has now been restored and returned to the source tab (New Orders or Errors).
If you have any questions or need more help, please contact our support team.