Webgility

Payment Fees settings are not Accessible in Webgility Online

Having trouble configuring payment processing fees in Webgility Online? Our step-by-step guide will show you how to access and manage these settings efficiently.

Causes of Payment Fees Settings Inaccessibility

Feature Not Enabled Explanation: The option to manage payment fees may not be enabled in your account settings. Check to see if the feature is available in your plan or if it needs to be activated.

- Feature Not Enabled Explanation: The option to manage payment fees may not be enabled in your account settings. Check to see if the feature is available in your plan or if it needs to be activated.

Configuration Settings Explanation: Display settings might not be configured to show fee details. Make sure the settings are adjusted to display payment fees for your sales channels. ​

Software Glitch or Bug Explanation: There might be a temporary software issue or bug preventing access. Try clearing your browser cache or contacting support for assistance. ​

Subscription Plan Limitations Explanation: Some features, including payment fee settings, may be restricted based on your subscription plan. Verify if upgrading your plan would grant access to these settings. ​

Sales Channel Integration Issues Explanation: Payment fee settings may not be visible if there are issues with integrating your sales channels. Ensure all channels are properly connected and synced. ​

- Configuration Settings Explanation: Display settings might not be configured to show fee details. Make sure the settings are adjusted to display payment fees for your sales channels. ​
- Software Glitch or Bug Explanation: There might be a temporary software issue or bug preventing access. Try clearing your browser cache or contacting support for assistance. ​
- Subscription Plan Limitations Explanation: Some features, including payment fee settings, may be restricted based on your subscription plan. Verify if upgrading your plan would grant access to these settings. ​
- Sales Channel Integration Issues Explanation: Payment fee settings may not be visible if there are issues with integrating your sales channels. Ensure all channels are properly connected and synced. ​

Steps to Access and Configure Payment Fees Settings

- Navigate to the Connections page from your Webgility Online dashboard. ​

- Click on the Payment Gateways section.
- Select Preferences. ​ Following is the GIf showing the steps. ​

- Under Display Settings, check the option "Show Me fee details for orders in my Sales Channels" if it is not already enabled.
- Choose the relevant sales channels from the list.
- Enable the "Post the fees along with the orders for these Sales Channels" option. ​

- Click Save to apply your changes. ​

- Navigate to Sync Settings&gt; Fees.
- In the Fees section, configure the payment processing fees according to your preferences. ​ Following is the GIf showing the steps. ​

1. Go to Connections
 - Navigate to the Connections page from your Webgility Online dashboard. ​
2. Open Payment Gateways Preferences
 - Click on the Payment Gateways section.
 - Select Preferences. ​ Following is the GIf showing the steps. ​
 
 
3. Enable Fee Details Display
 - Under Display Settings, check the option "Show Me fee details for orders in my Sales Channels" if it is not already enabled.
 - Choose the relevant sales channels from the list.
 - Enable the "Post the fees along with the orders for these Sales Channels" option. ​
 
 
4. Save Your Settings
 - Click Save to apply your changes. ​
5. Configure Fees Settings
 - Navigate to Sync Settings&gt; Fees.
 - In the Fees section, configure the payment processing fees according to your preferences. ​ Following is the GIf showing the steps. ​

Note: Ensure all relevant sales channels are selected for fee posting to avoid missing any fee details. If you encounter issues or have further questions, please contact our support team for assistance.