The ignored view is used when Webgility has detected that an order has moved to a status that is not normally downloaded into the software from the store configuration.
You should not normally see any orders in the Ignored View but there are a few cases.
You have refreshed an order and it was set to a canceled status from the online store.
Our support team enabled the option to download but place in ignore in order to troubleshoot an issue.
The shopping cart uses an abandoned cart feature and needs to download unfinished orders.
If you are seeing additional orders in the ignored area and are not sure why they are there, contact our support team via our support bot at Webgility.com for assistance.