ErrorCode: 9999-Transaction currency is different from the currency of the account/customer/vendor you selected to sync. Please refer to your settings.

If you encounter Error Code 9999 while trying to sync expenses and bills to QuickBooks through Webgility Online, it could be due to a mismatch in currency between the transaction and the selected account, customer, or vendor. To prevent this error, it is important to make sure that the currency of the sales channel matches that of the vendor or account

1. Open Webgility and Access Your Account

Log in using your account credentials.
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2. Navigate to Sync Settings

Locate and click on Sync Settings at the bottom right-hand corner of the interface.
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3. Select the Orders Tab

Within Sync Settings, find and select the Orders tab at the top of the page.
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4. Choose a Vendor or Sales Channel

Ensure the vendor or sales channel you select has the same currency as your sub-channel.

For example, if your sub-channel is Amazon.ca with CAD currency, choose a vendor or sales channel also using CAD.
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5. Verify the Deposit Account Currency

Check that the deposit account linked to your sub-channel is set to the same currency.

For instance, if the sub-channel is Amazon.ca with CAD currency, ensure the deposit account is also in CAD.

Repeat this process for all your sub-channels, ensuring that the currency match is maintained between vendors and deposit accounts.

By following these steps, you can resolve Error Code 9999 and ensure that the currency of your transactions aligns with the selected accounts, customers, or vendors in QuickBooks through Webgility.

If you have any questions or need more help, please contact our support team.