Overview:
This article will help you re-download the Shopify payout in Webgility Desktop. If the amount is mismatched or there is another error, re-downloading can fix the issue.
Steps:
Follow these steps to redownload the payout
1). Go to Orders, hit Shopify and go to the Payouts.
2). Move your mouse over the payout with the error and find the Remove option (shown in the screenshot).
3). Click Remove. A message will appear—choose the Re-download option.
4). After you see a success message, close it and try posting the payout again.
Still need help?