Error details:
Error while un-syncing: This transaction has been deposited. If you want to change or delete it, you must edit the deposit it appears on and remove it first. Please contact our support desk.
Overview:
When the user has deleted the Payment or removed the payment manually from QBO this error will occur
Learn how to resolve this error which occurs while posting orders to QuickBooks
Note: This error is only specific to Webgility Online when the deposit for a particular transaction is already posted.
How to resolve the issue?
Here are potential reasons and steps to resolve the issue.
You'll see this error message if you modify a transaction linked to Undeposited Funds.
Resolution :
Before you can make changes to the payment or sales receipt, you'll need to delete the associated Bank Deposit first. This step is necessary because the Bank Deposit locks the transaction, preventing any edits until it's removed. Once the deposit is deleted, you’ll be free to update the payment or sales receipt as needed.
Here’s a step-by-step guide to help you through the process:
Login to Quickbooks online
Click on the “mosaic box” and verify if Webgility is connected.
Once checked look for the gear icon and navigate to “chart of accounts.”
Once the chart of accounts is opened, look up the concerned deposit/withdrawal account.
Click view “register” on the concerned account.
Left-click on the designated entry hit delete and save if prompted post-deletion.
Once done refresh the Webgility Tab and wait for a few minutes till the process gets completed. Then re-attempt the order to post to QuickBooks and it will be posted.
Keep in mind that the Delete Line option will only appear if there are multiple payments associated with a single deposit transaction. This ensures that you can manage your records effectively without inadvertently removing unrelated entries.
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Need further help?
Chat with us now for further assistance. Contact Webgility Support.