Resolving Stamps.com Rate Retrieval Issues in Webgility Desktop
This article helps Webgility Desktop users troubleshoot issues retrieving shipping rates from Stamps.com, even when credentials and settings appear correct. It provides a step-by-step process to isolate the problem and resolve it.
Overview
If you are unable to retrieve shipping rates from Stamps.com through Webgility Desktop - even with correct login credentials - systematic troubleshooting is required. The following steps will help you identify and resolve the most common causes of Stamps.com rate retrieval failures within Webgility Desktop.
Common Causes
- Temporary Stamps.com service outages
- Invalid or outdated Stamps.com credentials
- Incorrect setup in Webgility or API configuration changes
- Data inconsistency or corrupted shipping integration settings
Step-by-Step Investigation Guide
1. Verify Your Credentials and Settings
- Open Webgility Desktop.
- Go to Integrations > Shipping Providers.
- Select Stamps.com from your list of providers.
- Confirm that:
- API Username and API Password are entered correctly (match your current Stamps.com login).
- Account Status is active, and your subscription plan supports rate retrieval.
- The API endpoints have not changed or been altered.
- Optional: Try logging in directly at Stamps.com - website to rule out account or subscription issues.
2. Review Shipping Logs
- Navigate to C:\Webgility\UnifyEnterprise\SchedulerLog.
- Look for:
- Error messages or failed rate requests (such as authentication errors, timeouts, or "no rates" returned) in response logs.
- API response codes that indicate the nature of the failure.
- Exact timestamps and details for failed requests.
3. Attempt to Replicate the Issue
- In your Webgility Desktop environment, manually request a shipping rate for a sample order using Stamps.com.
- Use the same shipper, destination, and service options originally reported.
- Observe if the issue occurs globally or only with specific parameters/accounts.