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Returned Items Missing from the Settlement Report

Re-download the affected order and settlement report to update return details before posting.

Overview

In this scenario, Amazon updated return details that Webgility Desktop is missing. Refresh the affected order and settlement report, then try posting the report again.

Steps
  1. Identify the affected order. Find its order number in the error message. In Webgility Desktop, search for the order in the relevant order sections, such as Posted Orders or Archived.

  2. Undo the order sync if it was already posted. Select the affected order and choose Undo Sync. Then re-download it. See Order Re-download in Webgility Desktop for details.
  3. Refresh the settlement report. If the report was partially posted, undo its sync and re-download it.

  4. Post the report again. Once the order and report have been refreshed, try posting the settlement report again.