Resolving “Verify Your Data” and COM Class Errors When Syncing Shopify Payouts via Webgility Desktop
This article helps Webgility Desktop users in resolving errors encountered when posting Shopify payouts to QuickBooks Desktop through Webgility Desktop, such as the "Verify your data and settings" message or COM Class errors. These issues are typically caused by misconfigured system components. The article guides users through reinstalling the Webgility merge module, reconnecting QuickBooks Desktop, and reposting the payout to ensure a successful sync.
Overview
If you’ve encountered an error while trying to post a Shopify payout to QuickBooks through Webgility Desktop—such as a prompt saying “Verify your data and settings” or a COM Class error when attempting to unpost—this guide is for you. These issues typically relate to a misconfigured environment or outdated system components.
What’s Going Wrong?
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When posting a Shopify payout, you might see the message:
"Verify your data and settings." -
If you try to unpost the transaction, a COM Class Error might appear.
These issues are generally caused by a misconfiguration, particularly with the Webgility merge module or the QuickBooks connector.
Step-by-Step Fix
Step 1: Reinstall the Webgility Merge Module
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Uninstall the current merge module from your system (via Control Panel > Programs).
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Follow this article to resolve the comm class error and reconnect QuickBooks.
How to Resolve ‘COM Class Factory’ Errors During QuickBooks Integration in Webgility
- This article will be helpful to resolve “Verify your data and settings.”
Step 2: Retry Posting the Shopify Payout
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Locate the original Shopify payout in Webgility Desktop.
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Attempt to post it to QuickBooks.
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It should now post without errors.
Verify the Fix
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Check the payout record in both Webgility and QuickBooks.
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Make sure it appears accurately with no error messages.
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Confirm the amounts and posting details align with Shopify’s payout report.
Helpful Tips
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Always use the latest version of Webgility Desktop and its components.
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Run Webgility and QuickBooks with admin rights, especially during installation or setup.
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Restart Webgility and QuickBooks after making any connection or module changes.
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If anything seems off, it helps to review logs and confirm there are no leftover processes from earlier sessions.
Final Notes
These types of payout sync errors are typically resolved by refreshing the integration environment. Reinstalling the merge module and reconnecting QuickBooks is a safe and reliable way to fix COM errors and data verification prompts. Keeping Webgility Desktop up to date will help prevent similar issues going forward.