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Resolving Incomplete or Failed Item Downloads During Order posting in Webgility Desktop

This article helps Webgility Desktop users troubleshoot and resolve issues where specific items within an order fail to download during the posting in Webgility Desktop. It covers common causes such as connection interruptions, item mapping errors, or sync inconsistencies, and provides step-by-step guidance to identify and fix these problems. It also includes preventive tips to avoid future occurrences.

Step-by-Step Resolution

Step 1: Confirm the Error

  1. Navigate to Orders > Search Order in Webgility.

  2. Identify which item(s) failed to download or appear as missing.

Step 2: Redownload Order 

Step 3: Check Item Mapping or Availability

  • Navigate to Products in Webgility and search for the missing item(s).

  • Confirm each item is:

    • Properly mapped to a QuickBooks item (if syncing with accounting).

    • Not marked as inactive, deleted, or unavailable in the source store or marketplace.

Tip: Unmapped or newly added items may need to be manually created or synced again before they can be included in orders.

Step 4: Manually Download Orders by ID or Date Range (If Needed)

If the issue persists after retrying:

  • Use the Get New Orders > Orders by ID feature to re-download specific orders.

    • Enter the correct Order ID(s) and click Get Orders.

  • Alternatively, use Orders by Range to re-download a batch of orders by date.

Navigate to Webgility Dashboard > Get New Orders (dropdown) and select your preferred method.

Step 5: Monitor for Recurrence

  • After correcting the order, continue to monitor for similar issues in subsequent orders.

  • If three or more retry attempts fail for the same item or order, gather detailed error messages and initiate technical review or escalation.