Resolve inventory sync failures between QuickBooks Desktop and Shopify in Webgility Desktop
This article helps Webgility Desktop users resolve inventory synchronization failures between QuickBooks Desktop and Shopify channel via Webgility Desktop. These sync issues may lead to discrepancies in product stock levels, resulting in inaccurate inventory figures and potential sales disruptions.
Issue Overview
You might observe discrepancies in product stock levels due to inventory synchronization failures between QuickBooks Desktop and Shopify via Webgility Desktop. This resulted in inaccurate inventory figures and potential sales disruptions.
Root Cause Analysis
Common causes of inventory sync issues include:
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Outdated Webgility Desktop version
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Corrupted or incomplete sync data
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Misaligned configuration between Shopify and QuickBooks
Resolution Steps
1. Verify the Discrepancies
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Review inventory data in both QuickBooks Desktop and Shopify.
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Identify any mismatched quantities or missing updates.
2. Check the Webgility Desktop Version
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Launch Webgility Desktop.
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Go to Help > Terms&privacy and note the current version.
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Compare it with the latest version available on the Webgility website.
3. Update Webgility Desktop (if needed)
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Back up your Webgility configuration settings.
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Download and install the latest version from the Webgility site.
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Follow the standard update procedure and ensure successful installation.
4. Re-download Product and Inventory Data
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Open Webgility Desktop and follow this article to refresh products from QuickBooks and Shopify.
How to Download the Latest Sales Channel Data & Products in Webgility Desktop
5. Validate the Synchronization
- Confirm that inventory levels now match between QuickBooks Desktop and Shopify.