Skip to content
  • There are no suggestions because the search field is empty.

Resolve inventory sync discrepancies in Webgility Desktop, syncing with QuickBooks Desktop and eBay

This article helps Webgility Desktop users resolve inventory sync discrepancies in Webgility Desktop, particularly when syncing with QuickBooks Desktop and eBay channel. It addresses issues like missing products or incorrect stock levels such as quantities showing as zero often caused by expired or invalid authentication tokens disrupting the data flow between Webgility Desktop and eBay channel.

Overview

Inventory sync discrepancies in Webgility Desktop may result in missing products or incorrect stock levels (such as quantities showing as zero), particularly when syncing with QuickBooks and eBay. These issues are often caused by expired or invalid authentication tokens, which disrupt the sync process and data flow between Webgility Desktop and eBay.

Symptoms

  • Products in Webgility Desktop show zero or incorrect inventory quantities, despite accurate stock in QuickBooks or eBay.

  • eBay listings are missing from the Webgility product catalog.

  • Sync logs display errors related to token expiration, authentication failure, or invalid credentials.

Root Cause

The problem occurs when the authentication tokens for eBay expire or become invalid, preventing Webgility from completing sync operations and retrieving updated data.

Step-by-Step Resolution

Step 1: Review Connection and Sync Status

  1. Open Webgility Desktop.

  2. Go to Connections > Accounting / POS / ERP and verify the QuickBooks connection status.

  3. Navigate to Connections > Sales channels > Manage sales channel > Action >Edit and click on test connection.

Step 3: Refresh Product Listings

  1. Navigate to Connections > Accounting/POS/ERP > Sync Settings > Products.

  2. Choose a date (e.g., 2019).

  3. Save and continue.

  4. Go to Products > All Products and refresh the page and check if all products are visible.

Step 4: Check if Inventory Syncing is working

  1. Compare product quantities in Webgility against QuickBooks and eBay.

  2. Go to Products > Price/Quantity Out of Sync.

  3. Select the relevant items and click Sync to push the real-time sync.

  4. Enable the scheduler and refer to this article for detailed instructions.

    How to Start or Stop the SchedulerNavigate

  5.  Navigate to the log directory to check the recent sync activity.

    C:\Webgility\UnifyEnterprise\Scheduler log