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How to solve Shopify Refund Posting Errors in Webgility Desktop

This article helps Webgility Desktop users address issues preventing refund postings in QuickBooks Desktop Enterprise through Webgility Desktop, often caused by using an outdated software version and incorrect Shopify settings related to removed item synchronization.

Issue Overview

You may encounter cases where you are unable to post refunds through Webgility Desktop. This issue often relates to running an outdated version and incorrect Shopify settings involving removed item synchronization.

Root Cause Analysis

  • Outdated Webgility Version: Older versions may not support recent Shopify API changes, causing refund failures.

  • Shopify Setting – “Do not download removed items”: If this setting is not enabled, Webgility may try to sync deleted or removed items, resulting in data mismatches that block refunds.

Step-by-Step Resolution

1. Verify and Update Webgility Version

2. Update Shopify Settings

  • Log into your Shopify admin portal.

  • Go to Settings > Apps and sales channels > Webgility.

  • Find the Removed items synchronization option.

  • Ensure Do not download removed items is ENABLED.

    • This prevents syncing of deleted listings, avoiding refund posting errors.