How to Solve Shopify Order Download Issues in Webgility Online.
This article helps Webgility Desktop user in addressing Shopify orders download issue in Webgility Online
Issue Overview
If you are facing issue where orders were not syncing from Shopify to Webgility Online. Upon investigation, the root cause was identified as a software bug impacting the synchronization of multiple orders.
Root Cause
A defect in Webgility Online prevented new Shopify orders from transmitting properly. This caused orders to appear missing or incomplete in affected Webgility Online accounts integrated with Shopify.
Resolution Steps
1. Reconnect Store
- In Webgility Online go to the Connections Tab, on the bottom left and click on Reauthorize for Shopify.
- Follow the on-screen steps, login & reconnect Webgility with Shopify.
- You may also refer to How to Connect Webgility Online with Shopify. Skip to Step 3.
2. Try download again
- Once re-connected, re-download the orders.
- Please refer to How to Re-download Orders into Webgility Online.
Feel free to reach out to us at Support@webgility.com.