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How to Resolve Shopify Payouts Showing as ‘Incomplete’ in Webgility Desktop

This article helps Webgility Desktop users in addressing the "Incomplete" payout status that may appear in the Pending tab of Webgility Desktop after syncing a Shopify Payout Report. This status, often indicated by an "incomplete" icon in the Status column, occurs because some transactions within the payout have not yet posted to QuickBooks Desktop. These unposted transactions prevent the overall payout from being marked as complete.

After syncing a Shopify Payout Report, you may notice the payout status shows as "Incomplete" in the Pending tab. This is typically indicated by an "incomplete" icon in the Status column.

Reason

This status appears because some transactions within the payout have not yet posted to QuickBooks. These incomplete transactions prevent the payout from being marked as complete.

 Resolution Steps

Follow the steps below to resolve the issue and successfully post your payout to QuickBooks.

Step 1: Locate the apiConfig.xml File

  1. Open File Explorer on your computer.

  2. Navigate to this path:
    C:\Webgility\UnifyEnterprise\XML

  3. Find the file named apiConfig.xml.

Step 2: Edit the apiConfig.xml File

  1. Right-click on apiConfig.xml and choose Open With > Notepad.

  2. Scroll to the last 3–4 lines of the file.

  3. Just before the closing tags, insert the following line:

xml
CopyEdit
<CustomizationNode>SHOPIFY_SHOPCASH_CHARGE_ADJUSTMENT_AMOUNT</CustomizationNode>

  1. Save the file (File > Save).

  2. Close Notepad.

 Step 3: Restart Webgility

  1. Log out of Webgility Desktop.

  2. Log back in.

Step 4: Undo and Re-Sync the Payout Report

  1. In Webgility Desktop, go to Orders > Shopify > Payouts.

  2. Select the affected payout.

  3. Click Undo Sync to remove the existing sync with QuickBooks.

Step 5: Redownload the Shopify Payout Report

  1. Follow this guide:
    How to re-download a Shopify Payout Report in Webgility Desktop

  2. Once re-downloaded, try posting the payout again.