How to resolve delays when loading the Shopify Payout Page in Webgility Online

This article outlines a structured approach to diagnose persistent loading issues with the payout page in Webgility Online.

Replicate the Issue
- Use admin credentials to access the payout page.
- Track load times. Note any errors in the user interface or browser console.
Check Service Status
- Review the Shopify Status Page for known platform issues affecting payouts or dashboard loading.
Browser and Network Troubleshooting
- Clear browser cache and cookies.
- Test using an incognito/private window.
- Try other browsers (Chrome, Firefox, Edge, Safari).
- Disable browser extensions/ad blockers.
- Test in a different network environment (e.g., mobile hotspot vs. wired connection).
Device/Location
- - Different devices (desktop, mobile)
  - Alternate internet connections
Review Account & Permissions
- Ensure there are no unusual permission restrictions or recent changes to the account impacting access.
  My Account & Users

This article helps Webgility Desktop users in addressing persistent loading issues on the payout page in Webgility Online. It helps users identify potential causes such as browser compatibility, cache problems, or backend sync delays and provides actionable steps to restore normal functionality.