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How to Reconnect Shopify and Amazon to Webgility Desktop and Fix Order Download Issues

This article helps Webgility Desktop users troubleshoot order download issues and expenses configuration problems when integrating to Shopify and Amazon sales channels. It also provides guidance on reauthorizing these sales channel connections to maintain accurate Payout and  Settlement data.

Resolution Steps

1. Verify Sales Channel Setup

  • Ensure sales channel is properly connected in Webgility.

  • If needed, reauthorize the sales channels:

    • Navigate to Connections > Sales Channels > Manage Sales Channels

    • Click Edit Connection

    • Reauthorize using your login credentials

2. Review Account Mapping Limitations

  • Please note: Webgility does not support mapping accounts as journals within Shopify.

  • Ensure your accounting configuration avoids this unsupported method.

3. Redownload Payouts/Settlements

4. Re-download Affected Orders

  • Go to the New Orders and click on Get New Orders, to download any missing orders in Webgility Desktop.

  • If any order is related to the Payout or Settlement, then re-download the orders and directly post the report.

Feel free to reach out to support@webgility.com.