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How to Fix WooCommerce Order Download by Date Range Issues

This article helps Webgility Desktop users troubleshoot issues when downloading WooCommerce orders by date range. It covers common causes such as incorrect store settings, outdated plugins, or invalid login credentials that can prevent order sync.

 

Overview

If you're using Webgility Desktop and running into trouble downloading WooCommerce orders by date range, this guide is for you! It'll walk you through fixing common problems like incorrect store settings, outdated plugins, or wrong login details.

Issue Description

You're likely seeing errors or incomplete downloads when you try to pull order data from your WooCommerce store using a specified date or order range in Webgility Desktop. This means some of your recent orders might not be showing up, and your store synchronization isn't quite working right.

Step-by-Step Fixes

Let's get those orders downloading!

1. Confirm Your Store Connection

First, let's make sure Webgility Desktop is properly linked to your WooCommerce store.

  1. In Webgility Desktop, head to Connections > Sales Channels > Manage Sales Channel.
  2. Look for your WooCommerce store in the list. Does it show as active and connected?
  3. If it looks disconnected, you'll need to reconnect it using your correct store login details. You can find detailed steps on how to do this here: How to connect Webgility Desktop with WooCommerce.

2. Update Your Software

Outdated software is a common culprit for sync issues. Let's ensure both your Webgility Desktop application and your Webgility WooCommerce Connector plugin are up to date.

  • For Webgility Desktop:

    • If you're already logged in, simply click Help > Check for Updates > Update within Webgility Desktop.
    • If you're having trouble logging into Webgility Desktop, you can download and install the latest version directly from portal.webgility.com.

  • For your Webgility WooCommerce Connector plugin:

    1. Download the latest plugin: Grab the newest Webgility/WooCommerce integration plugin file from your Webgility account portal. Just log in to portal.webgility.com and head to the Downloads section.
    2. Log in to your WordPress admin panel.
    3. Go to Plugins > Installed Plugins. Check to make sure all your order sync and WooCommerce plugins are current.
    4. To update the Webgility WooCommerce Connector, go to Plugins > Add New > Upload Plugin, then choose the file you just downloaded.
    5. Click Install Now, and then Activate the updated module.
    6. Finally, confirm the plugin's version in your Plugins list. (A quick tip: sometimes it helps to deactivate and delete any old versions of the plugin from your WordPress admin panel before uploading the new one, but always back up your site first!)

3. Confirm Your Store URL and Login Details

An incorrect store URL or outdated login information can stop Webgility from connecting.

  1. In Webgility Desktop, go to Connections > Sales Channels > Manage Sales Channel > Edit Connection.
  2. Carefully check the "Webgility Extension URL" you've entered. It needs to be an exact match for your live WooCommerce store's URL. If your website uses HTTPS (which it should!), make sure the URL in Webgility also starts with https://.
  3. Double-check that the WooCommerce admin username and password you've entered in Webgility Desktop are current and correct.

4. Test Order Download by Range

Now that you've updated everything and checked your details, let's try downloading orders again.

  1. In Webgility Desktop, go to Orders > Get Orders drop-down. Try downloading orders using a specific date or ID range.
  2. See if your orders download successfully.
  3. If they still don't come through, check your WooCommerce REST API Logs on your WordPress site. You can find these by going to WooCommerce > Status > Logs in your WordPress admin panel. Look for any errors related to logins, permissions, or other plugin conflicts.

Common Connection Issues & How to Fix Them

Beyond date range downloads, here are some general tips for smooth sailing with your Webgility connection:

Blocked Webgility Extension Access

Your WooCommerce store's security settings (like a hosting firewall) might be blocking Webgility.

  • Solution: Whitelist Webgility IPs To allow Webgility to securely communicate with your store, please whitelist the following IP addresses in your WooCommerce hosting environment:
    • 183.182.84.170
    • 111.118.255.21
    • 54.69.99.71

Incorrect Webgility Extension URL

Entering the wrong URL during setup can cause connection problems.

Incorrect WooCommerce Admin Credentials

Always confirm that you're entering the correct WooCommerce admin username and password when connecting your store in Webgility Desktop.

General Troubleshooting for Error Messages

When you click Test Store Connection in Webgility Desktop (Connections > Sales Channels > Manage Sales Channel > Edit Connection), you might see messages like:

  • "We are facing an issue while processing your request. Please try again later."
  • "The remote server returned an error. (501) Service Temporarily Unavailable."
  • "Not able to connect to WooCommerce."

🛠 Here's how to fix these errors:

Step 1: Test Your Extension URL in a Browser Paste your Webgility Extension URL directly into your web browser. If you see an error like:

  • 403 Forbidden
  • Page Not Found
  • Access Denied

...then continue to the checklist below.

Step 2: Your Checklist to Resolve Access Errors

  • ✅ Ensure the following IPs are whitelisted: 183.182.84.170, 111.118.255.21, 54.69.99.71.
  • ✅ Confirm that your Webgility files on your hosting server have Read/Write/Modify permissions.
  • ✅ Make sure you're using the latest version of Webgility Desktop. (Remember: Help > Check for Updates > Update if you're logged in, or download from portal.webgility.com if you can't log in.)
  • ✅ Upgrade to the latest Webgility Extension for WooCommerce if needed (download from portal.webgility.com).

🔄 Verifying Your Webgility Extension Version Paste your Webgility Extension URL into your browser. The version number will be visible at the top of the page. Make sure it matches the latest release available from portal.webgility.com.

Connection Tips

If you're still having trouble connecting:

  • Try adjusting the URL format:
    • Add or remove www.
    • Switch between http and https.

Best Practices

  • Regularly update all your WooCommerce plugins, your WordPress core, and your Webgility Desktop application to avoid compatibility issues.
  • Periodically review and reconcile orders between your systems. This helps you catch any potential sync failures early.