How to Fix Product Synchronization Problems with Connected Stores in Webgility Desktop
This article helps Webgility Desktop users troubleshoot product catalog refresh issues that occur when a connected store’s product data fails to synchronize properly. It explains how outdated or missing product information can result from this and guides users through reconnecting the affected store to restore catalog synchronization.
Steps for Product Catalog Refresh Issues:
1. Checked the sales channel connection. Please follow the steps given in the following help article: Resolve Sales Channel Connection Issues with Webgility Desktop.
2. Once connected, navigate to the products tab and download the latest list of products from the sales channel.
3. Check if the product's quantity and price are matching and also if you are able to see the complete list of products.