How to Fix Missing Walmart Orders in Webgility Desktop Due to Expired Connection

Overview

Sometimes, orders might not automatically download into Webgility Desktop due to various reasons, including incorrect settings, integration glitches, or technical problems like an expired connection token for your Walmart sales channel. This guide will show you how to diagnose these issues, re-establish your Walmart connection if a token has expired, and manually download any missing orders.

Part 1: How to Find Missing Orders in Webgility Desktop

There are several reasons why some orders may not download into Webgility Desktop:

• Order Statuses: Webgility Desktop allows you to set up filters and rules to control which orders are downloaded. If these filters are set incorrectly or don't match your order criteria, some orders might be skipped.
• Integration Issues: Occasionally, there might be temporary issues with the connection between Webgility Desktop and your e-commerce platform or marketplace, leading to delayed or missed order downloads. This includes common issues like expired connection for platforms like Walmart.
• Technical Issues: Problems like server downtime or connectivity issues can prevent orders from being downloaded.
   

How to Download Missing Orders

Follow these steps to find and download any missing orders after addressing potential connection issues:

1. First, check if the order is already in the Webgility Desktop database.

   • Navigate to Orders > Search Order.
   • Enter the order details (e.g., order ID, customer name) and search for the order(s).

2. Verify your Order Download Settings.

   • If you encounter issues with downloading orders, the first step is to check the order status on your sales channel.
   • Once you've confirmed the correct status in your sales channel, go to Integrations > Stores > Settings > Download Settings in Webgility Desktop.
   • Make sure the status that corresponds to the orders you want to download is selected.
   • Click Save & Continue.

3. Manually download orders by Range or by ID.

   • On the Webgility Desktop Dashboard, click the drop-down arrow next to the "Get New Orders" button. This provides two options: Orders by Range and Orders by ID.

   • Orders by Range:

     • If you select "Orders by Range," a pop-up window with a date range will appear.
     • The available selection options may vary depending on your connected shopping cart or marketplace. Some carts will have a start and end date, while others might allow you to download orders down to the minute.
     • Once you have chosen your desired date range, click "Save & Close," and then click "Get New Orders." This will initiate the download of orders from the specified date range.

   • Orders by ID:

     • This option allows you to download specific orders from your shopping cart.
     • Once you click on this option, a pop-up window will appear, prompting you to enter the order ID or order number that you want to download into Webgility Desktop.
     • After entering an order number, click "Add" to add it to the list. You can enter multiple order numbers, but each one has to be added individually.
     • Once you have entered all the desired order numbers, click on "Get Orders" to download the requested orders.
     • In case you accidentally mistyped or need to remove an order from the list, you can select the specific order and click on "Remove" to remove it from the list.

   • Note: In certain shopping carts (like Shopify), the order ID may not be the same as the visible order number. The order ID might be a unique ID within the sales channel's database. For instance, in Shopify, you can often find the order ID in the URL of the order when viewing it in your Shopify admin area.

Part 2: How to Connect (or Reconnect) Your Walmart Sales Channel

If you suspect missing Walmart orders are due to a connection issue, re-establishing the connection is crucial. Follow these steps to integrate or re-integrate your Walmart sales channel with Webgility Desktop:

• Reauthorize Walmart: Follow the steps mentioned in the help article (click here)

• Connect Accounting or POS Systems:

  • • The next steps involve connecting your Accounting ERP or POS systems. For more detailed instructions, you can refer to additional guides in our help center on connecting specific accounting systems (e.g., How to Connect Webgility Desktop with QuickBooks Enterprise 22).