How to Fix Group Item Quantity Sync Issues Between Shopify and QuickBooks in Webgility Desktop
This article helps Webgility Desktop users in addressing issues where group item quantities fail to update correctly in Shopify channel integrated with Webgility Desktop and QuickBooks Desktop. It explains common causes related to misconfigurations in quantity referencing during synchronization and offers guidance to resolve these errors.
Sync errors may occur when group item quantities are not updating correctly in a Shopify store integrated with Webgility Desktop and QuickBooks. This often results from a misconfiguration in how group product quantities are referenced during sync operations.
Cause of the issue:
This issue typically arises when trying to synchronize the quantity of group items from QuickBooks to the Sales Channel. The error indicates that the feature to sync the quantity of the group item is currently disabled in Webgility Desktop.
Steps to fix:
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In Webgility Desktop, navigate to the Products option in the menu.
Then, under Missing in QuickBooks section, click on the “Product Presets” button available at the bottom.
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Enable the option for “Get group product quantity as individual product quantity” and then click on “Save and close.”
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Once done, then download the latest item data from scratch from both QuickBooks and the sales channel.
- Follow the steps in this helpful article on Download Items from Scratch from Both QuickBooks & Sales Channel.
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Once done, then try to sync the group item again.