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Fix Missing Shopify Processing Fees in Webgility Online

How to retrieve missing processing fees by re-downloading Shopify orders.

Overview

Shopify processing fees may not appear on some orders if the fee details become available after the order is initially downloaded. Re-downloading the affected orders helps retrieve the latest information from Shopify.

Steps to Retrieve Missing Processing Fees

1. Update the Order Download Start Date

In Webgility Online, go to Connections and open Preferences for your Shopify sales channel. Set the Order Download Start Date to a date on or before the earliest affected order, then save your changes.

For detailed instructions, see How to Download Orders and Refunds in Webgility Online.

2. Re-download the Orders

Go to Sales > Orders, select the affected orders in the New Orders tab, and choose Refresh Order(s) from More Actions.

For detailed instructions, see How to Re-download Orders into Webgility Online.

3. Verify the Processing Fees

After the re-download completes, open the affected orders and confirm that the Shopify processing fees are now available.

Note: Webgility Online supports order downloads within the last 90 days. For orders older than 90 days, the Historical Data Add-on is required. See Historical Order Download with Webgility Online.

If the processing fees are still missing after re-downloading the orders, contact our support team with the affected Shopify order numbers.

If you have any questions or need more help, please contact our support team.