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Error Code: 9999 - "Error while creating transaction: Item(s) not found in QuickBooks"

This article helps Webgility Online users resolve Error Code 9999 – “Error while creating transaction: Item(s) not found in QuickBooks.” This error typically occurs when Webgility Online attempts to create a transaction using products that either do not exist in QuickBooks Online or are not properly mapped. The article provides step-by-step guidance to identify the missing or mismatched items and update the product mappings to ensure successful transaction creation in QuickBooks Online.

Overview:

This error occurs under two conditions:

1). The user has set the order flag to display as an error in the sync settings.

 

2). The user's QuickBooks Online plan does not support the inventory item feature.

Error Message:

 

Resolution Steps:

Step 1: Verify Product Mapping Ensure the product causing the error is mapped correctly between your sales channel and QuickBooks Online. Follow this guide on product mapping for detailed instructions. Link
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Step 2: Re-Sync Products

  1. In Webgility Online navigate to the Sync Settings tab, then click on Products.

  2. In the top-right corner, open the dropdown menu and select Download from Scratch.

  3. Click the circular icon next to the dropdown. When prompted, confirm by selecting Yes.

 

 

Step 3: Save Changes Once the sync process is completed and marked as “Done!”, click Save.

 

Final Step:

Attempt to post the orders again. The error should be resolved.