Root cause:
The user made the "Use this Deposit Account" inactive in QuickBooks Online (QBO) but didn’t update the settings in Webgility Online (WO). As a result, when trying to post, an error will occur because the two systems are not synced up correctly. It's important to ensure settings are updated in both places to avoid this issue.
Possible solution:
The user needs to either update the Webgility Online (WO) to use an active account or reactivate the account in QuickBooks Online (QBO) before posting the order. This change is necessary because the account being inactive is causing an error. By fixing this, the order can be posted successfully without any issues.
#To make the account active in Quickbooks Online again
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Go to Accounting menu.
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Choose Chart of Accounts.
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Select the account you want to reactivate and click the Make active .
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Once done please re-load the tab and check if the settings take effect.
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Now go back to Webgility and refresh order in question upon order is refreshed please repost the order.
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Download QuickBooks data from scratch upon making the account active. Then post the order. Follow the steps in this helpful article on: Download the Latest Data from QuickBooks and Your Online Sales Channel in Webgility Online
Note: Exception for customers using Webgility Extension with Quickbooks Desktop version
To make an account active in QuickBooks Desktop, you can do the following:
- Go to the Lists menu and select Chart of Accounts
- Select the Include inactive checkbox at the bottom of the page
- Right-click on the account you want to make active
- Select Edit Account
- Clear the Account is inactive checkbox
- Select Save & Close
- Download QuickBooks data from scratch upon making the account active. Then post the order. Follow the steps in this helpful article on: Download the Latest Data from QuickBooks and Your Online Sales Channel in Webgility Online