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There is no income account associated with the item

This article helps Webgility Online users resolve the ‘There is no income account associated with the item’ error in Webgility Online by guiding them through assigning the correct income account on the required item in QuickBooks Online and syncing the changes to ensure accurate sales tracking.

Overview:

This issue usually occurs while posting orders into QuickBooks Online. This happens due to the income account may not be linked to the specific item came in the order, this article will guide you resolve the issue. Learn how to assign the correct income account to ensure your items are properly tracked in Webgility Online.

 

Possible Causes of this issue:

1). Recent Changes in QuickBooks Online: Changes to item details or account associations in QuickBooks Online may not immediately reflect in Webgility Online, causing errors.

2). Missing Account in the Chart of Accounts: If the income account associated with the items coming in the order is missing or deleted from your QuickBooks Online chart of accounts, it will lead to this error in Webgility Online.

Steps to Resolve:

Follow the steps below to resolve the issue of a missing income account for your items in Webgility Online:

1). Update the Income Account in QuickBooks Online: Open QuickBooks Online and log in to your account. To ensure proper tracking of sales, you may need to activate or update the associated income account on the required products.

  • Activate the account:

    • Access the Chart of Accounts: This is where your accounts are listed. In QuickBooks Online Desktop, navigate to Settings (gear icon) > Chart of Accounts

    • Look for the required income account: Search for the required income account associated with the item came in the order and make it active again and then save the changes.

  • Update account on item:

    • In Quickbooks Online, navigate to  Settings (gear icon) > Product and Services > search for the required item > click on edit > select the appropriate account under Income Account field > then click on Save.

2). Once done then download item data from Quickbooks Online into Webgility Online: Kindly refer to this article:Download the Latest Data from QuickBooks Online and Your Sales Channel in Webgility Online.

3). Now try to post the order again from Webgility Online.

Note: Ensure that the appropriate income account is correctly set up on all the required items in QuickBooks Online to avoid future discrepancies.