Error Message:
Why does this error occur?
This error commonly occurs when posting a refund via Webgility Online into QuickBooks Online. When the refund is entered as a credit memo, QuickBooks Online may encounter difficulties in processing the refund transaction.
How to Resolve this Error?
To resolve this issue, the user should adjust the refund posting settings in Webgility Online. Post the refund as a refund receipt instead of a credit memo. After unposting the refund, try to post it again to QuickBooks. The refund should now be accessible in QuickBooks Online.
Steps to fix this error:
1). Login to your Webgility Online account.
2). Navigate to Sync Settings on the bottom left-hand panel, Click on Refunds as shown in the screenshot below.
3). Select Refund Receipt under “Post all Refunds as this type of Transaction.”
4). Save the refund settings.
5). Click on Sales on the left-hand panel and go to Refunds.
6). Click on Posted Order tab and select the order by clicking on the checkbox and select Unpost.
7). Click on New Refunds tab and Post the refund again to QuickBooks Online.
