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Business Validation Error: Something this action required is no longer available. Another user may have deleted it. Please refresh your screen to see the current information

This article explains Webgility Online users how to resolve the “Business Validation Error: Something this action required is no longer available. Another user may have deleted it” message encountered in Webgility Online while posting orders to QuickBooks. The issue typically arises when another QuickBooks user modifies or deletes an item, account, or customer during the posting process. The article outlines the key precautions to take before downloading data and provides steps for refreshing QuickBooks accounting data in Webgility Online to ensure a successful order posting.

This article has been developed to cover all the generic steps that can be followed to resolve the error.

Cause of the error

You might experience this error because some other QuickBooks user is modifying the item, account, or customer while Webgility tries to post the order.

Important points to consider before downloading QuickBooks data:

  • Make sure other QuickBooks users are not modifying items during the download process.

  • Close the Item List or Products and Services in QuickBooks.

Troubleshooting steps involved in resolving the error

Note: The process may take several minutes if you have extensive data in QuickBooks. Once the download is complete, you'll receive a notification.