Skip to content
  • There are no suggestions because the search field is empty.

Some product or other information referenced in the transaction has been updated or changed and needs to be synced before posting this record. Please refresh the sync settings and then try posting the record again

This article addresses the “Some product or other information referenced in the transaction has been updated or changed” error encountered in Webgility Online when posting orders to QuickBooks. The issue occurs when there are discrepancies between Webgility’s stored data and updated item or customer information in QuickBooks. The article explains how to refresh and sync the latest accounting data from QuickBooks into Webgility Online to resolve the mismatch and ensure successful order posting.

Overview:

This article will guide you on how to solve the order posting error “Error: Some product or other information referenced in the transaction has been updated or changed and needs to be synced before posting this record. Please refresh the sync settings and then try posting the record again.”.

Causes of Issues:

If data gets changed in QB related to items or customer information and does not match with the Webgility database you will receive this error at the time of order posting

Steps to resolve:

Note: The process may take several minutes if you have extensive data in QuickBooks. Once the download is complete, you'll receive a notification.