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403 Forbidden Error - Magento

This article helps Webgility Online users resolve the 403 Forbidden error that may occur in Magento v1 when connecting with Webgility Online. The error typically arises due to server restrictions such as incorrect permissions, misconfigured .htaccess files, missing index files, or firewall/security rules. It indicates that the server understood the request but denied access. The guide provides troubleshooting steps to reauthorize the Magento sales channel, verify access credentials, and whitelist Webgility IP addresses to restore proper connectivity.

Overview:

A 403 Forbidden error usually occurs in PHP type shopping carts. This happens when the server blocks access to a file or directory due to incorrect permissions, misconfigured .htaccess, missing index files, or security/firewall restrictions. It indicates the request was understood but denied.

Steps to fix:

1. Verify the Sales Channel Connection

  • Go to Connections → Magento → Reauthorize

2. Confirm Sales Channel URL and provide Webgility Extension Access

  • Update Store Module URL, Store Admin Username and Password  → Next → Finish to reauthorize the Sales Channel.

3. If the 403 Error Persists

  • Ensure the required Webgility IPs are whitelisted on the store server hosting your Magento channel.

Whitelist these IP addresses:

54.69.99.71  
183.182.84.170  
111.118.255.21   

  • Permissions for the Webgility Extension or folder must allow full access.

  • Once updated, test the connection again in Webgility Online:

    • Navigate to Connections → Magento  → Reauthorize → Next → Update Store Module URL, Store Admin Username and Password  → Next → Finish.