403 Forbidden Error - Magento

403 Forbidden Error - Magento and Webgility Online

David Pond avatar
Written by David Pond
Updated over a week ago

403 Forbidden Error - Magento


This error message happens when the Webgility IP addresses that are required for access are not whitelisted, and because of that, our request to connect to the Magento store gets blocked. The user needs to provide full access to the Webgility module/folder. This can be done by the web developer or by the store hosting provider.


1). Test the store connection on Webgility Online. Go to Settings> Connections> Magento Edit> Update Credentials.

2). Enter the correct store URL in the “Your Store Web Address” field in the store connection screen, then click Continue.

3). Enter the server details and FTP credentials, which will be provided by your system administrator or your hosting company. Click “Connect to Store.

4). Select the Magento pub folder to install the Magento store module. Click Install Webgility Store Module or login to the Magento store backend and then manually install the Webgility Store module.

5). Enter the store module URL and the store admin username and password, then click on "Connect to Store.

Note: If the user is still getting the “403 Forbidden Error,” then they need to get in touch with the web developer or the store hosting provider to whitelist the below-mentioned IP address and give full permission to the Webgility module or the folder.

6). Whitelist the below IPs on your Magento server, and then check the Store Connection. To check the store connection, go to Settings> Connection> Magento Edit> Update Credentials.




7). Share the below help article with your Web Developer to get it fixed.

  1. If the issue persists, please share your FTP and store admin details in the below format:

  1. FTP Details

  1. Hostname:

  2. Username:

  3. Password:

  4. Port:

  1. Online store admin access

  1. Store admin URL:

  2. Username:

  3. Access password:

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