How To Download Orders From a Backdate

This article helps users download orders from a past date in Webgility Desktop, which may be necessary when certain orders were skipped due to unselected order statuses or when historical data is required. By default, Webgility Desktop supports order downloads from the last 90 days. To access orders older than 90 days, users must purchase an add-on. The article explains how to use the "Orders By Range" option under the "Get New Orders" dropdown in the Dashboard to set a custom date range and initiate the download. It also notes that date range options may vary depending on the connected shopping cart or marketplace.

Download Webgility Desktop orders from a backdate

We sometimes require downloading orders from a backdate when Webgility Desktop skips an order. It could be due to order statuses that are not selected to download or if you wish to download historical orders. By default Webgility Desktop allows you to download orders from the last 90 days. Should you wish to download orders older than 90 days, you would need to purchase an add-on to proceed.

Steps to download orders from a backdate

In Webgility Desktop, go to Dashboard and click on the dropdown Get New Orders button and click Orders By Range.
You will get a Download Settings window where you need to set a date from which you want to download the orders and click Save & Close.

Once you set the date, click on the Get New Orders button again, and this will download orders from that specific date range.

Note: The date selection options will vary by the type of shopping cart or marketplace you have connected. Some sales channels will have a start and end date, and others allow you to organize downloads to the very minute.