Error Code: 6000 - Business Validation Error: Make sure all your transactions have a VAT rate before you save. Customer address updated in QuickBooks.

This article helps Webgility Online users troubleshoot Error Code: 6000 – Business Validation Error in Webgility Online. This error typically occurs when an order is being posted to QuickBooks Online and a required VAT (Sales Tax) rate is missing or invalid for the specified location. It indicates that QuickBooks Online requires a valid sales tax entry, but Webgility Online is unable to locate or apply it. The article outlines the steps needed to refresh and verify Sales Tax settings in both Webgility Online and QuickBooks Online to resolve the issue and ensure smooth order posting.

Steps to fix:

1). Navigate to Sync Settings, and open Sales Tax in Webgility Online.

2). Refresh the Sales Tax settings and then Save them.

3). Check the same Sales Tax item in QuickBooks Online to verify whether rates are associated with the Sales Tax item or not.

4). If you modified the Sales Tax item in QuickBooks Online to fix the sales tax rates, download the QuickBooks Online data from Webgility Online.

Go to Sync Settings and open Products.

5). Click on the dropdown and select “Download from Scratch" then click on the little refresh icon to download the products from QuickBooks Online. Click on "Save" to save the product settings.

6). Save the Sales Tax settings.