How to delete orders permanently in WD

This article provides guidance on how Webgility Desktop users can permanently delete orders within Webgility Desktop. It outlines the steps for removing orders from the New Orders tab, managing them within the Trash tab, and using options like Undo Empty or Empty Trash to restore or permanently purge deleted orders. Additionally, it includes important notes about restoring deleted orders, re-downloading permanently removed ones, and precautions against deleting posted orders that are already synced with the accounting system.

Steps:

1. If you need to delete an order from the Webgility Desktop application click on the New Orders tab. Select the orders that you wish to delete by right-clicking to get the contextual pop-up menu, then select the delete option.

2. Once deleted the orders will move to the Trash tab. From the Trash tab, you may select these orders again and Delete them permanently from the Webgility Desktop application.

Once in the trash, you have two options:

1. Restore the order to where it was prior with Undo Empty

2. Purge it from Webgility Desktop entirely via Empty Trash

Disclaimer:

The deleted orders can be restored from the deleted tab.
If you have permanently deleted those orders they can be downloaded again by using Get New Orders or selecting the correct filter of date or order number.
Make sure you do NOT delete the Posted Orders, as the transaction would still remain in your Accounting system. If you wish to remove the order from accounting, use Undo-Sync, then Delete the order in Webgility Desktop.