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Multi-channel Inventory Sync in Webgility Online

This article guides Webgility Online on the setup and functionality of the Multi-Channel Inventory Sync feature in Webgility Online. Designed for merchants managing multiple sales channels, this feature ensures inventory consistency by syncing stock quantities from a designated master channel to all connected non-master channels. By centralizing inventory control, it helps prevent overselling, reduces manual updates, and supports smoother order fulfillment across platforms. The article provides step-by-step instructions for configuration, item matching, and ongoing sync behavior to help users maintain accurate inventory levels across their e-commerce ecosystem.

Prerequisites

Before enabling Multi-Channel Inventory Sync:

  • Ensure that at least two sales channels are connected and fully configured in Webgility Online.

  • Once multiple channels are connected, the Multi-Channel Inventory Sync feature will become visible and accessible under the Products module.

Note: Once Multi-Channel Inventory Sync is enabled, the individual product inventory sync automation rules will be disabled and replaced by this centralized sync process.

Configuration Steps

Follow these steps to set up Multi-Channel Inventory Sync:

  1. Navigate to:
    Products → Multichannel Sync

  2. Select the Master Inventory Source:

    • This is your primary sales channel where inventory will be managed and synced from.

    • Inventory quantities from this channel will be pushed to all non-master channels.

  3. Select the Non-Master Inventory Channels:

    • These are the additional sales channels where inventory will be updated based on the master.

  4. Define the Item Matching Criteria:

    • Choose the fields Webgility should use to identify matching products across channels (e.g., SKU, Product Name, etc.).

    • Proper mapping is critical to ensure accurate inventory updates.

  5. Click Save to apply your settings.

Sync Behavior

  • Once saved, Webgility will begin syncing quantities every hour.

  • Only items successfully mapped using the defined criteria will be included in the sync.

  • This process can be repeated for syncing multiple non-master sales channels to the master inventory source.

By implementing Multi-Channel Inventory Sync, you ensure consistent stock levels across all platforms, streamline order fulfillment, and reduce the risk of overselling or inventory discrepancies.