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How to change your Webgility login email details

This article explains how Webgility users can update their Webgility login email details for both the account portal and the product login. Webgility accounts utilize separate credentials for portal access—where users manage account settings and billing—and for accessing Webgility Desktop or Webgility Online. The guide outlines the steps to update the primary email for portal login, which handles billing communications, as well as the steps to change the email associated with product login credentials.

Follow these steps to change the primary email address on your account.

At Webgility, you will use two seperate login credentials on a regular basis:

  1. Your My Account/Portal login credentials (where you manage your Webgility account details, billing, etc.)

  2. Your product login credentials (to access Webgility Desktop or Webgility Online)

Note: Your administrator login and product login can be different from one another. Changing one will not change the other.

Changing your My Account/Portal login

1. Go to portal.webgility.com and enter your login details.

2. Once you have logged into the portal, from the Home dashboard, locate the Profile section and click on Edit. This will only change your administrator details. Important: This is the email that receives all billing information regarding the subscription.

3. Click edit primary email.

4. Enter your new primary email and click Ok.

Changing your product login credentials

1. Select the Add-ons tab in the left-hand navigation, then select edit under Actions.

2. Enter the new email address you'd like to use, then click Ok.