Overview:
Some of the supported sales channels can also connect to Online Shipping/Inventory management applications like (ShipStation, ShippingEasy, SKUvault, etc) for order processing. Since those sales channels and Online Shipping/Inventory management platforms integrate with Webgility Online, there is a possibility that the same orders may be downloaded through both channels. To prevent duplicates, Webgility Online provides a Merge Duplicate Orders feature that automatically identifies and merges duplicate orders, ensuring accurate reporting and order management.
1).So when you connect your ShipStation/ShippingEasy account as a sales channel, if any of these accounts already running any supported sales channel (as sub-channel) which is also connected directly into your Webgility Online so you see these two options. Here you can select, “Merge the duplicates in one super-order with the complete details from all sources”
2). Once the required shipping account is connected as sales channel, whenever you refresh orders or get new orders from your sales channels, Webgility Online will tell you that it has detected duplicate orders and will ask what steps you would like to take.
3). All duplicate orders will be merged into one row and displayed under Sales> Orders> By Dates with the status Multiple Merged in the Sales Channel column.
When you hover over the Multiple Merged, it will display the name of the sales channel the order belongs to.
Note: the sync settings used will be those of your direct sales channel front. For example, if you have SkuVault and Shopify, in this instance, Shopify will be the sales channel front or the direct channel.
4). The settings for the direct channel can be accessed by going to Sync Settings. Here you can configure the sync settings