How to Download, Display, and Sync While Merging Duplicate Orders

Have you connected your shipping application as a sales channel in Webgility Online? Do you have duplicate orders coming in? Now, you can configure to merge duplicate orders and sync to your accounting solution.

When you refresh orders or get new orders from your sales channels, Webgility will tell you that it has detected duplicate orders and will ask what steps you would like to take.

1). When you connect your shipping application for the first time as a sales channel, you see these two options. Here you can select, “Merge the duplicates in one super-order with the complete details from all sources”

2). Once the shipping application is connected, whenever you refresh orders or get new orders from your sales channels, Webgility will tell you that it has detected duplicate orders and will ask what steps you would like to take.

3). All duplicate orders will be merged into one row and displayed under Sales> Orders> By Dates with the status Multiple Merged in the Store column.
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When you hover over the Multiple Merged, it will display the name of the sales channel the order belongs to.

Note: the sync settings used will be those of your direct channel/storefront. For example, if you have SkuVault and Shopify, in this instance, Shopify will be the storefront or the direct channel.

4). The settings for the direct channel can be accessed by going to Sync Settings. Here you can configure the sync settings