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Settlement Error: Re-download the orders. If orders are already posted, undo the posting of the orders and re-download.

This article explains how to resolve the settlement report posting error by identifying the affected order, undoing its previous posting if necessary, and re-downloading the order with complete information before posting the settlement report again.

Summary

This guide helps you resolve Amazon settlement report posting errors in Webgility Desktop when you need to re-download an affected order before the settlement report can post successfully to QuickBooks.

Symptoms

You may experience the following:

  • Settlement report posting stops at Step 2 of 10 – Re-download the partially settled order.
  • The settlement report cannot be posted to QuickBooks.
  • Webgility prompts you to re-download one or more orders.

Error message:

“Re-download the orders. If orders are already posted, undo the posting of the orders and re-download.”



Root Cause

This issue may occur when:

  • An order was downloaded and posted to QuickBooks while it was still pending on Amazon.
  • The order was downloaded before all required information was available.
  • The order needs to be re-downloaded to retrieve the latest information from Amazon.

Resolution

Step 1: Identify the Affected Order
  1. Open Webgility Desktop,  go to Orders, then Amazon & Settlement Report.

  2. Under the Pending Tab, select the settlement report that is showing the posting error.

  3. For the affected Settlement Report, go to the Status column and click on the View Detail icon
  4. Click on the Detailed View,  in the Pending tab, identify the order associated with the error, & copy the order #.

Step 2: Undo the Previous Order Posting

If the affected order has already been posted to QuickBooks:

  1. In Webgility, go to the Posted Orders or Archive tab.

  2. Use the search bar & paste the order number copied from the Settlement Report's Detailed View, and select the affected order.
  3. Select & right-click on the order & unsync the order.

Note: Only undo the posting for the affected order(s). Do not undo unrelated orders.

Step 3: Re-download the Order

After undoing the previous posting:

  1. Once unsynced, re-download the affected order; please refer to Order Re-download in Webgility Desktop.
  2. Verify that the order contains all required information.

Step 4: Post the Settlement Report

Once the affected order has been successfully re-downloaded:

  1. Go to Orders, then Amazon & Settlement Report.
  2. In the Pending Tab,  select the report and click Post to QuickBooks.
  3. Verify that the settlement report posts successfully.

If you still need assistance,  contact Webgility Support at support@webgility.com.