This article is developed to cover the generic steps that can be followed if you are getting Error: QBReprocessedOrder: QB999 Your Quickbooks seems to be disconnected. This issue can be resolved by re-connecting to your Quickbooks.

You might encounter this error when posting orders to Quickbooks.

Step 1: Log in your Webgility Online, Navigate to Connections > Accounting Platform

Step 2: Click on “Remove” and reconnect to the same Quickbooks file as the admin.
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Note: Make sure to reconnect to the correct QuickBooks file using the admin account. If multiple QuickBooks files exist, connecting to the wrong one will result in the loss of data and settings in Webgility, and you'll need to reconfigure them.

Please contact our support team if you have any questions or need more help.