Error: Invalid Reference ID: Something you're trying to use has been made inactive. Check the fields with Accounts, Customers, Items, Vendors, or Employees
Cause of the error:
This error occurs if the user marks accounts, vendors, items, or customers as inactive in QuickBooks Online and then attempts to post an order or process a refund.
How to solve this error:
Users need to make the accounts, Vendors, Items, or customers active on QBO & then try to post a refund or order
To make inactive items active again in QuickBooks Online, follow these steps:
Log in to QuickBooks Online: Access your QuickBooks account.
Go to the Gear Icon: Click the Gear icon (⚙️) located at the top right corner of the screen.
Select "Products and Services": Under the "Lists" column, click on "Products and Services."|
View Inactive Items: At the top of the product list, click the "Filter" drop-down, select "Inactive," and then apply the filter to see all inactive items.
Make an Item Active: Find the inactive item you want to reactivate. To the right of the item, click "Make Active".
To make inactive vendors active again in QuickBooks Online, follow these steps:
Log in to QuickBooks Online: Access your QuickBooks account.
Go to the "Expenses" Tab: On the left-hand menu, click on "Expenses," then select "Vendors."
Show Inactive Vendors: At the top of the vendor list, click the small Gear icon (⚙️). Check the box next to "Include inactive" to show inactive vendors.
Locate the Inactive Vendor: Find the vendor you want to reactivate. Inactive vendors will be labeled as "(Inactive)" next to their name.
Make the Vendor Active: To the right of the vendor's name, click the "Make active" button.
To make inactive customers active again in QuickBooks Online, follow these steps:
Go to the Sales Menu: From the left-hand navigation, click on Sales and then select Customers.
View Inactive Customers: At the top of the customer list, click the Gear icon (⚙️) to open the display options. Then, Check the box labeled Include inactive to show inactive customers in your list.
Reactivate the Customer: Scroll through the list or search for the inactive customer. Once found, you'll see the word (Inactive) next to the customer's name. Click on the “Make Active” button next to the customer’s name.
To make inactive Accounts active again in QuickBooks Online, follow these steps:
Go to the Chart of Accounts: From the left-hand navigation, click on Accounting and then select Chart of Accounts.
View Inactive Accounts: At the top of the list, click the Gear icon (⚙️) to open the display options. Check the box labeled Include inactive to show all inactive accounts.
Reactivate the Account: Scroll through the list or search for the inactive account. Find the account you want to make active. The word (Inactive) will appear next to the account name. In the Action column, click Make Active.
If you need additional help please contact Webgiliyt Support.