The name supplied already exists. : Another customer, vendor or employee is already using this customer
If you encounter the error "The name supplied already exists" while posting an order, it can disrupt your workflow and cause delays. This article will help you understand why this error happens and provide step-by-step instructions to resolve it efficiently.
Causes of Issues:
1). Name Used by Vendor or Employee: The name you are trying to use might already be associated with a vendor or employee in QuickBooks, leading to conflicts when posting the order.
2). Outdated Customer Data in Webgility: The customer list you are working with may not be up-to-date in Webgility Online, causing discrepancies if the name has been recently added or changed.
Steps to Resolve the Issue:
1). Verify Existing Names: Navigate to the Vendors or Employees section in QuickBooks. Search for the name you are trying to use and verify if it is already linked to a vendor or employee.
2). Update Customer List in Webgility Online: To ensure that Webgility Online has the most up-to-date customer list, download the latest data from QuickBooks. This step helps resolve any discrepancies if a name has been recently added or modified.
3). Resolve Duplicate Name Issues: If the name is associated with a vendor or employee, review the existing entry and update or edit it as necessary to avoid conflicts. After making these changes, download the latest data from QuickBooks to Webgility Online.
4). Repost the Order: After addressing the name conflict, try reposting the order. Confirm that all details are correctly filled in and that no further errors are present.
Notes:
Regularly update your customer list to reflect recent changes and additions, reducing the likelihood of encountering this error.
If you continue to experience issues with name conflicts despite following these steps, contact our support team for further assistance and troubleshooting.
If you have any questions or need additional help, don’t hesitate to contact our support team.