ErrorCode : 9999 - Error while creating new item [ ]: Required parameter Name is missing in the request
Reason:
Encountering ErrorCode 9999 during order posting signifies an issue where one of the line items in the orders has a blank SKU. This error occurs because while posting an order if the item is not found then as per settings Webgility attempts to create a new item using the SKU, and QuickBooks Online does not permit the creation of an item with a blank SKU.
Resolution:
1). Identify the blank SKU item:
Locate the line item triggering the error within your orders.
Confirm that the item has an assigned SKU.
2). Adjust Webgility Settings:
Navigate to Settings> Accounting> Products in Webgility.
Under 'If products not found,' choose 'Use Standard Item.'
Select the specific item to be used for the line item with the missing SKU.
Save the settings.
3). Post Order and Revert Settings:
Post the order after saving the settings to process it successfully.
Once completed, change the Webgility settings back to 'Create New' under 'If items not found.'
4). Ensure each item has a SKU:
Confirm that all items at your online store have unique SKUs to prevent future occurrences of this error.
If problems persist, consider reaching out to Webgility support for further assistance.