In Webgility Desktop, navigate to Connections in the menu options, then go to Sales Channels and click on Add New Sales Channel.
In the pop-up screen select the sales channel you wish to connect, add the sales channel name in Give your sales channel a name, then click Continue.
To retrieve your ShipStation API Key and API secret, click on View access key. This will redirect to your default web browser and will ask you to enter your ShipStation credentials.
Once you log in successfully, the API Key window will open and you will need to copy and paste the keys into Webgility.
Click Connect to ShipStation to connect Webgility.
Update your ShipStation information and then click on Save Sales Channel. So this will save the ShipStation sales channel profile in Webgility Desktop.
Tip: Follow the steps in this helpful article on How to Connect Webgility Desktop with QuickBooks
If the problem persists, contact Webgility Support for further assistance.