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In Webgility Desktop, navigate to Connections in the menu options, then go to Sales Channels and click on Add New Sales Channel.
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In the pop-up screen select the sales channel you wish to connect, add the sales channel name in Give your sales channel a name, then click Continue.
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To retrieve your ShipStation API Key and API secret, click on View access key. This will redirect to your default web browser and will ask you to enter your ShipStation credentials.
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Once you log in successfully, the API Key window will open and you will need to copy and paste the keys into Webgility.
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Click Connect to ShipStation to connect Webgility.
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Update your ShipStation information and then click on Save Sales Channel. So this will save the ShipStation sales channel profile in Webgility Desktop.
Tip: Follow the steps in this helpful article on How to Connect Webgility Desktop with QuickBooks
If the problem persists, contact Webgility Support for further assistance.