Causes of the Issue
When using Webgility Online with QuickBooks Online, this error occurs if Webgility can't translate the order into the proper format. This usually happens due to discrepancies between Webgility’s transaction settings and those in your QuickBooks Online account.
Steps to Resolve
1). Redownload the Order
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Re-download the order by following these instructions: How to Re-download Orders into Webgility Online. This can help fix issues with incorrect formats.
2). Disconnect and Reconnect QuickBooks Online with Webgility Online
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In Webgility Online, go to Connections. Click on Remove to disconnect the current connection.
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After disconnecting, reconnect Webgility Online to QuickBooks Online using these steps: Connect Webgility Online with QuickBooks Online.
3). Ensure Webgility is Updated with the Latest Accounting Information
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Download the latest accounting data from QuickBooks into Webgility Online by following this guide: Download the Latest Data from QuickBooks in Webgility Online.
4). Re-post the Orders
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After you complete the above steps, please try to re-post the orders. If you are still encountering issues, please contact us at support@webgility.com.
If these steps do not resolve the issue, additional troubleshooting may be necessary.
Contact our support team for further assistance.