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Unable to Connect (Amazon Sales Channel)

This help article guides Webgility Desktop users through troubleshooting and resolving the Amazon Sales Channel connection error in Webgility Desktop. It outlines common causes, such as incorrect Amazon credentials, inactive sales channels, insufficient permissions, or exceeded connection limits, and provides steps to reauthenticate the MWS Authorization Token and renew authorization in Amazon Seller Central.

Unable to Connect to Amazon Sales Channel

  1. There are a few possible reasons for seeing this error message when trying to connect to your Webgility Desktop Application with your Amazon sales channel.
  2. Your Amazon account credentials may be incorrect. Double-check your username and password and try again.
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  3. Your Amazon sales channel may be down or inactive. Check the status of your sales channel in the Amazon Seller Central dashboard and make sure it is active.
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  4. Your Webgility Desktop account may not have the appropriate permissions to access your Amazon sales channel. Verify that your account has the necessary access and try again.
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  5. You may have exceeded the maximum number of allowed connections for your Amazon sales channel. Check the Amazon connection limit in your Webgility Desktop account and make sure it is not exceeded.

Error Message:

Unable to connect

Troubleshooting:

  • Check the Amazon sales channel connection, please refer to the steps mentioned in the help article. Here

  • If you still see the error, please reauthenticate the MWS Authorization Token on Amazon.

  • Login to Amazon as Admin and In the left hand side Menu panel goto Manage Your Apps

  •  Scroll down to the Developer name Webgility Inc. and click on Renew Authorization

  • Once you Renew Authorization, test the Amazon sales channel connection again.