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How to solve the error “You have no items or one or more of your amounts is not associated with an item please enter an item”
How to solve the error “You have no items or one or more of your amounts is not associated with an item please enter an item”

There was an error when saving a Sales Receipt QuickBooks

David Pond avatar
Written by David Pond
Updated over a week ago

How to solve the error “You have no items or one or more of your amounts is not associated with an item please enter an item”

Overview:

Learn how to solve the order posting error “You have no items or one or more of your amounts is not associated with an item please enter an item”.

Causes of Issues:

This error generally occurs when we don’t have the data updated in Webgility from QuickBooks.

Steps to resolve:

  1. Verify the mapping of the items in the order and ensure that the items are correctly mapped with their corresponding QuickBooks items. Review your existing mappings.

  2. Download the items from QuickBooks from scratch. To do this, refer to the help article Download Data from Scratch.

  3. Save all the Sync Settings. (refer to the help doc shared above)

  4. Once all the Sync Settings are saved, post the order to QuickBooks again.

Note: If the problem persists, consider reaching out to Webgility support for further assistance.

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