Troubleshoot scheduler settings not saving
If you experience problems saving the scheduler settings, this article will guide you with the steps to follow for troubleshoot the same.
To fix the issue, you will need to turn off the scheduler first. Make sure it is off and does not restart.
How to exit the Scheduler:
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Click on the system tray (^).
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Right-click on the Scheduler icon.
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Click Stop to stop the scheduler.
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Select Exit.
- Open Windows Task Manager and go to the Details tab.
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Scroll down to the bottom.
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If you do not find “UnifyScheduler.exe” in the task manager, then the Scheduler is turned off completely. Restart the Scheduler and it will save your configuration.
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If you find two “UnifyScheduler.exe” in the task manager window. Then right-click on them and end tasks one by one.
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Restart the Scheduler, and you will be able to save the settings now. Check out this article for an overview: Overview of the Scheduler in Webgility Desktop
Note: If the environment is hosted, you need to save the settings then log out. Once done then log back in and verify if the settings are still in place.
Antivirus:
You may find that your antivirus is interfering with the settings and preventing the application from functioning properly. If this is the case, please make sure that the Webgility Desktop folder is included in the anti-virus exclusions list. (whitelisted)
Additional steps:
In case if the issue still persists, kindly follow the steps mentioned articles mentioned below and then try again.
1. DB Upgrade and Utility:
Follow the steps in this helpful article on: How to Run DB Upgrade & Utility
2. Update Webgility Desktop App:
If the Webgility Desktop App is on an older version, Follow the steps in this helpful article on:
How to Update Your Webgility Desktop Software